Hello MPV Followers!
Here’s an update on the status of your clinic.
First, we hope all of you and yours safe and healthy in these scary times.
Second, heartfelt thank you to our clients that have been absolutely wonderful, kind, patient and understanding in this crazy and unprecedented time.
Over the coming weeks, My Pet’s Vet will slowly start to move into our very own “Phase 1”. We are learning and revising as we go, so please try to stay patient while we try to process our new normal. We came into this business because we love pets, but also because we love our people. Breaking our connection with you has been so hard on us, more than you can imagine, but the health of all of us will be the better for it.
While we continue to wear our very limited PPE and keep our own social distance between us (this very limited in-clinic staff that you see below) sometimes this is not always possible. And, of course, it is not possible to keep a “social distance” from the patients we work on. This means that we are keeping in close contact with every animal that sees us in order to give them the care and the love they desperately need when they have to see us in what has been mostly emergency services and required care of sick patients for the past few weeks. (How many has it been? We’ve lost count) Because our priority is to keep your pet as clean and as safe as possible, we have had to increase our time used for sterilization before and between pet visits, and it has increased the need for clients to keep their own distance from us and our building as we try to keep a sterile environment. All this results in increased time between each appointment to prepare for each patient and keep our building in tip top shape. Rest assured that any necessary medications and items you receive from us have been properly cleaned, and your pet has been cared for in this “eat off the floor” environment we keep.
The need for social distancing has required us to get a creative on our most busy days. Again, we are learning as we go. For now, on our busiest days our receptionist Judy is working remotely with access to our system in order to help us keep up with phones, emails, prescription refills, and anything else you may need while Dr. Sauter and Darci the technician are busy ticking away down our list of emergencies and essential business appointments in-clinic. This may be confusing at times, but please feel free to call our regular clinic line and you will be attended to promptly. When Judy is working the phones are forwarded to her lines and this may seem confusing because a new name pops up on your phone screen. Rest assured you are reaching the clinic but understand that the lines are busy ringing off the hook and sometimes the lines are too busy that calls are getting dropped! PLEASE, leave a message – even on Judy’s phone when the clinic lines or forwarded, or if you prefer send an email. This is the fastest way to get a reply.
Hang in there folks, we appreciate and love you. We are here for you. Until we find our new normal, things may be a little hectic, but our team is working hard to get everyone taken care of as best we can.
And remember, wash your hands 🤗 wear your face mask 😷 and smile underneath it!
Here’s an update on the status of your clinic.
First, we hope all of you and yours safe and healthy in these scary times.
Second, heartfelt thank you to our clients that have been absolutely wonderful, kind, patient and understanding in this crazy and unprecedented time.
Over the coming weeks, My Pet’s Vet will slowly start to move into our very own “Phase 1”. We are learning and revising as we go, so please try to stay patient while we try to process our new normal. We came into this business because we love pets, but also because we love our people. Breaking our connection with you has been so hard on us, more than you can imagine, but the health of all of us will be the better for it.
While we continue to wear our very limited PPE and keep our own social distance between us (this very limited in-clinic staff that you see below) sometimes this is not always possible. And, of course, it is not possible to keep a “social distance” from the patients we work on. This means that we are keeping in close contact with every animal that sees us in order to give them the care and the love they desperately need when they have to see us in what has been mostly emergency services and required care of sick patients for the past few weeks. (How many has it been? We’ve lost count) Because our priority is to keep your pet as clean and as safe as possible, we have had to increase our time used for sterilization before and between pet visits, and it has increased the need for clients to keep their own distance from us and our building as we try to keep a sterile environment. All this results in increased time between each appointment to prepare for each patient and keep our building in tip top shape. Rest assured that any necessary medications and items you receive from us have been properly cleaned, and your pet has been cared for in this “eat off the floor” environment we keep.
The need for social distancing has required us to get a creative on our most busy days. Again, we are learning as we go. For now, on our busiest days our receptionist Judy is working remotely with access to our system in order to help us keep up with phones, emails, prescription refills, and anything else you may need while Dr. Sauter and Darci the technician are busy ticking away down our list of emergencies and essential business appointments in-clinic. This may be confusing at times, but please feel free to call our regular clinic line and you will be attended to promptly. When Judy is working the phones are forwarded to her lines and this may seem confusing because a new name pops up on your phone screen. Rest assured you are reaching the clinic but understand that the lines are busy ringing off the hook and sometimes the lines are too busy that calls are getting dropped! PLEASE, leave a message – even on Judy’s phone when the clinic lines or forwarded, or if you prefer send an email. This is the fastest way to get a reply.
Hang in there folks, we appreciate and love you. We are here for you. Until we find our new normal, things may be a little hectic, but our team is working hard to get everyone taken care of as best we can.
And remember, wash your hands 🤗 wear your face mask 😷 and smile underneath it!
